Frequently Asked Questions
Everything you need to know about your AFL merchandise and orders.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Please note that during peak periods like the AFL Finals or Christmas, delivery times may be slightly longer.
Are your products officially licensed by the AFL?
Yes, every item sold at The AFL Store is 100% officially licensed merchandise. This ensures that a portion of your purchase goes directly back to your club and the development of the game.
What is your return policy for team apparel?
We offer a 30-day return policy for most items, provided they are in original condition with tags attached. Please note that customized jerseys with specific player names or numbers cannot be returned unless faulty.
Do you offer international shipping for fans overseas?
Absolutely. We ship to most countries worldwide so you can support your team from anywhere. International delivery times vary by location, typically ranging from 10-21 business days.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay for your convenience.